Privacy Policy

Privacy Policy

Last updated March 2024

ServEase LLC and its affiliates and subsidiaries, meaning companies related by common ownership or control (collectively, “ServEase LLC,” the “Company,” “we,” ”us,” “our”) respect your (the “user,” the “user’s,” “you” or “your”) right to privacy and strive to maintain the confidentiality of your personal information. This Privacy Policy describes in greater detail our privacy practices for collecting and maintaining certain information collected about you. This Privacy Policy applies to all versions of our services, websites, applications a/k/a “apps,” social media pages and posts, products, media forms and/or channels, and e-mails, SMS messages, and other communications sent by us (collectively, the “Services”).

We may change this Privacy Policy from time to time. If we make changes, we will notify you by revising the date at the top of the page. We require you to read and agree to this Privacy Policy when you access and/or utilize our Services in any way.

1. Application of this Privacy Statement

This Privacy Policy (the “Privacy Policy”) applies to all of our Services, whether or not they link to this Privacy Policy. The Company is the responsible entity for all Personally Identifiable Information subject to this Privacy Policy for any services provided to users anywhere in the world. 

2. Information We Collect

We may collect some limited information from our users through the following channels: 

  • We may ask our users to voluntarily provide us information such as phone number, e-mail address, name and passwords.
  • We may also collect the above information from you so that we may advertise our Services to you, educate you on our Services, provide you business consultations, advertise, market and answer your questions.
  • We maintain a helpdesk function for addressing any questions, comments or concerns about the Services. We may access users’ e-mail addresses and any other information they elect to provide as part of responding to such inquiries. This information is only utilized for user support, is stored only for recordkeeping and analytics purposes, and is not otherwise shared. 
  • We may from time to time collect automatically-collected information when you access our Services (“Usage Data”), such as browser information, link interaction with our products, Internet Protocol (“IP”) address, and any other usage information collected from cookies and other tracking tools.
  • We may also, when you enable location-based services, collect Global Positioning System (GPS) location data and/or motion data. 

3. Our Cookie Policy

The technological components of our Services, such as websites and applications, may from time to time use “Cookies.” A Cookie is a small piece of data or text file stored in your computer or mobile device by your web browser. Cookies may contain text that can be read by a server that delivered the Cookie to you. The text contained in the Cookie generally consists of a sequence of letters and numbers that uniquely identifies your computer or mobile device; however, it may contain other information as well.

 

By agreeing to accept our use of Cookies, you are giving us permission to place some or all the Cookies described below on your device.

 

We may use Cookies for:

  • Identifying the areas of our website or application that you have visited; 
  • Signing in and identifying you as a one of our users; 
  • Website or application analytics; 
  • Remarketing our Services to you; 
  • Navigating our website or application; and
  • Remembering your preferences and settings; or 
  • Personalizing the content that you see through our Services. 

 

Most web browsers can be set to disable the use of Cookies. However, if you disable Cookies, you may not be able to access features connected with our Services correctly or at all. For more information about Cookies, visit http://www.aboutcookies.org/.

4. Information Disclosure

We limit any sharing of information we have collected about you to certain narrow purposes. Your information may be shared for the following reasons only:

TO COMPLY WITH LAWS OR TO PROTECT RIGHTS OF USERS

If we believe the release of information about you is necessary to respond to a legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, or safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation. This includes exchanging information with other entities for fraud protection and credit risk reduction.

TO TRANSFER ASSETS IN THE EVENT OF SALE OR BANKRUPTCY

If we reorganize or sell all or a portion of our assets, undergo a merger, or are acquired by another entity, we may transfer your information to the successor entity. If we go out of business or enter bankruptcy, your information would be an asset transferred or acquired by a third party. You acknowledge that such transfers may occur and that the transferee may decline to honor the commitments we’ve made in this Privacy Policy.

TO UTILIZE API INTEGRATION WITH DATA AND ANALYTICS ANALYSIS 

Our interaction with third parties is highly limited as set forth in this Privacy Policy. From time to time, we may integrate or otherwise utilize API for data and analytics analyses provided by third parties in relation to our Services.  

FOR LEGITIMATE BUSINESS PURPOSES

We may use your information to contact you for the purposes of advertising, marketing, or providing business consultations and you agree to be contacted in this manner, until you expressly revoke your permission in writing.

5. Our Stance on Contact with You

Unless or until you revoke your permission in writing, we will contact you from time to time to remind you about something related to the Services or to inform you of other great services we have in the works through “push notifications” or similar means. We will undertake these contacts using such channels as ads, e-mails, SMS, phone calls, websites, and social media channels. If you do not wish to receive marketing from us, you will always be provided an “opt-out” option, but you must expressly confirm that you want to opt-out.

We may also contact our users in other ways such as e-mails or e-newsletters with promotional materials. We may offer you the opportunity to “subscribe” to this information if you are interested in doing so. You will also be provided an “opt-out” option if you do not wish to take advantage of these communications. 

For example, you can stop receiving messages by sending a “STOP” message. You can access other types of assistance by messaging the word “HELP.”

6. Your Rights in Connection with Information that We Collect about You

You have the following rights with regard to information about you:

  • The right to be informed about what kind of information about you is collected, stored, processed and disclosed by us; therefore, we have compiled this Privacy Policy for you. 
  • The right of access (you can request us to provide you verbally or in writing with the type of information we store about you and we have up to one month to respond to your request). 
  • The right to rectify any Personally Identifiable Information that is inaccurate.
  • The right to erasure (some conditions apply, see the Data Retention Section, below). 
  • The right to restrict processing of your Personally Identifiable Information, however, if you restrict us from processing a part of your Personally Identifiable Information that is essential to our provision of Services, you may be asked to stop using our Services. 
  • The right to data portability; which allows users of our Services to obtain and reuse their Personally Identifiable Information for their own purposes as they see fit, including across different other services; you may request us to transmit your Personally Identifiable Information directly from our servers to another company’s servers and we will do so, where it is technically feasible. 
  • The right to object; you may express your objection verbally or in writing and we have up to one month to respond to any such objection; we may still continue processing your Personally Identifiable Information if we are able to show that we have a compelling reason for doing so. 
  • The right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or that affects you significantly.

If you would like to exercise any of the above rights or have any questions about your rights, please contact us with the information provided below.   

7. Data Retention 

Your Personally Identifiable Information will be erased when: (i) it is no longer needed for its original processing purpose; (ii) you withdraw your consent for us to store your information; (iii) there is no justified reason for the processing of your Personally Identifiable Information and you object to our processing of your Personally Identifiable Information; or (iv) erasure of your Personally Identifiable Information is required in order to fulfill a statutory obligation under the European Union (EU), United States, or state law. Under any of the above-mentioned circumstances, we will make sure your Personally Identifiable Information is erased. You may request us to erase your Personally Identifiable Information verbally or in writing and we have up to one month to respond to any such request. 

8. How We Keep Your Personal Information Safe

We use industry-leading administrative, technical, and physical security measures to help protect your information, including but not limited to storing user information in a secure database. While we have taken reasonable steps to secure the information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be completely guaranteed against any interception or other type of misuse. Any information disclosed online is thus vulnerable to interception and misuse by unauthorized parties.

9. Policy Regarding Children 

We do not knowingly solicit information from or market to children under the age of eighteen (18) unless the children have been granted permission by their parents to use our Services. If you become aware of any data that we have collected from children under age eighteen (18), please contact us using the contact information provided below.

10. General Compliance with Laws 

Our Privacy Policy complies with the strictest laws on handling of Personally Identifiable Information. Such laws include: the USA’s Children’s Online Privacy Protection Act (COPPA), the European Union’s General Data Protection Regulation (GDPR), and the California Consumer Privacy Act (CCPA) and applicable laws in the State of New York.  

11. Contact

For questions or concerns related to privacy, we can be contacted at by phone at 845-640-1244, by email at info@serveaseny.com.