Terms & Conditions

Terms of use

Last updated: June 2025

Thank you for using the services of ServEase LLC. These Terms of Use (the “Terms” or the “Agreement”) constitute a legally-binding agreement between you (the “user,” “you,” or “your”) and ServEase LLC (“we,” “us,” or “our”), concerning your access to and use of our services, websites, apps, communication platforms, and related systems (collectively, the “Services”).

By using our Services in any manner, you agree that you have read, understood, and accepted all the terms set forth herein. If you do not agree, you must discontinue use of the Services immediately.

1. Nature of Services
ServEase LLC operates strictly as a neutral communication and facilitation platform connecting clients with independent service providers. ServEase does not directly provide services, does not employ the service providers listed, and is not a party to any transaction or contract between clients and service providers. We do not assume responsibility for the quality, reliability, legality, or outcome of any services rendered by vendors. Clients and vendors agree that they bear full responsibility for selecting, verifying, and engaging with each other.

2. User Eligibility
To use our Services, you must:

  • Be at least 18 years old;

  • Be legally capable of entering binding agreements;

  • Use the Services only in compliance with all applicable laws and regulations.

3. Acceptance of Communications
By accessing our Services, you consent to receive communications from ServEase LLC and its systems via email, SMS, WhatsApp, phone calls, or other digital means. This includes, but is not limited to: request notifications, updates, billing alerts, and system-generated reminders. You may opt out of promotional communications but cannot opt out of transactional or operational messages without deactivating your account.

4. Privacy Policy
Our [Privacy Policy] is incorporated into these Terms by reference and governs our data collection and usage practices. By using the Services, you acknowledge that you have read and understood the Privacy Policy.

5. Vendor Eligibility and Account Obligations
Vendors must:

  • Be legally permitted and qualified to perform services in their jurisdiction;

  • Provide accurate business information, including legal name, contact details, and service categories;

  • Maintain an active SMS and/or WhatsApp-enabled phone number;

  • Ensure that payment details, especially credit card information, are valid and up to date at all times;

  • Agree to all platform billing policies and vendor obligations.

6. Per Lead Billing
Vendors are charged a per-lead fee when they respond to a client request. These charges are:

  • Automatically logged and tracked by the ServEase system;

  • Vary based on the category and location;

  • Billed on a recurring basis, typically at the start of each month for the previous month’s activity.

7. Job Success Billing and Confirmation
When a vendor is selected by a client, or does not respond to the platform’s success confirmation message within the allotted time, the platform may deem the job successful. In such cases, the vendor is charged a job success fee. This fee is billed three (3) calendar days after confirmation. Vendors are responsible for responding to system prompts confirming job outcome and for disputing inaccurate charges in a timely manner.

8. Dispute Process
Vendors may initiate a formal dispute for any lead or job success charge within three (3) calendar days of the request or billing notification, whichever comes first. Disputes must include sufficient documentation or reasoning and may be rejected at ServEase’s sole discretion. Failure to dispute within the window constitutes waiver of objection.

9. Credit Card Authorization and Billing Enforcement
By registering, vendors expressly authorize ServEase to:

  • Store their card on file securely via Stripe or other compliant processor;

  • Charge recurring lead and job success fees automatically;

  • Charge administrative fees for failed payments, expired cards, or dispute reversals;

  • Suspend vendor accounts for failed payments or invalid billing details;

  • Pursue additional legal remedies or third-party collection where necessary.

10. Vendor Responsibility and Reporting
Vendors must:

  • Accurately report whether they were hired and completed a job;

  • Not misrepresent outcomes to avoid charges or gain platform advantage;

  • Maintain consistent communication when prompted by ServEase systems.

Failure to respond or false reporting may result in assumed job success, penalties, and termination.

11. Professional Conduct and Compliance Requirements
Vendors agree to:

  • Maintain all required licenses, insurance, and permits;

  • Deliver services in accordance with applicable safety codes and industry standards;

  • Treat all clients with professionalism, courtesy, and integrity;

  • Arrive on time and fully prepared to perform scheduled services;

  • Communicate transparently about timelines, pricing, and scope of work.

12. Customer Ratings and Reviews

  • Clients may rate vendors and leave reviews following service completion;

  • ServEase may use ratings to evaluate vendor eligibility for future leads;

  • Vendors with persistent low ratings may be suspended or removed;

  • Feedback is publicly visible and may affect vendor reputation on the platform.

13. Platform Scope and Disclaimer of Liability
ServEase does not control, monitor, supervise, or guarantee any service performed by vendors. We do not verify licensing, insurance, certifications, or qualifications. We make no guarantees regarding results, timelines, safety, or legality. Clients agree to:

  • Independently verify any provider before engaging;

  • Assume full responsibility for evaluating quality, price, and legality of services;

  • Accept that all transactions are between them and the provider.

14. Property Rentals and Private Listings Disclaimer
ServEase offers connection tools for short-term property rentals, including vacation homes, pools, and similar venues. However:

  • We do not verify property ownership, condition, legality, or insurance;

  • We do not visit, inspect, or manage the listings;

  • We assume no liability for accidents, damages, zoning violations, misrepresentations, or noncompliance.

Use of any listed property is entirely at the client’s risk. Clients are solely responsible for checking zoning, permits, liability coverage, and host compliance.

15. Prohibited Uses
You agree not to:

  • Use the Services to harass, deceive, or impersonate others;

  • Circumvent platform controls or attempt to access unauthorized systems;

  • Copy, replicate, or scrape data from the platform without consent;

  • Reverse-engineer or interfere with algorithms;

  • Use bots, automation, or spamming tools;

  • Engage in any illegal or fraudulent activity.

Violations may result in suspension or legal prosecution.

16. Non-Circumvention and Non-Competition
You agree not to:

  • Use ServEase-sourced data, customer leads, or contact information to conduct business outside the platform;

  • Directly solicit or transact with platform clients outside ServEase;

  • Launch, support, or contribute to a competing platform using proprietary ServEase technology, formats, or models.

Violation of these terms may result in legal action, damages, and permanent account revocation.

17. Ownership and Intellectual Property
All content, systems, software, workflows, logos, trademarks, and written material are the sole property of ServEase LLC. Unauthorized use, reproduction, or distribution is strictly prohibited.

18. Monitoring, Enforcement, and Suspension Rights
ServEase reserves full authority to:

  • Monitor vendor and client activity for misuse, fraud, or abuse;

  • Suspend, restrict, or permanently block any account at its sole discretion;

  • Refuse refund requests or disputes found to be submitted in bad faith;

  • Report fraudulent users to credit agencies or law enforcement.

19. System Availability and Changes
The Services are provided “as is.” ServEase may at any time modify, upgrade, suspend, or discontinue features without notice. We do not guarantee continuous availability, error-free access, or compatibility with all browsers/devices.

20. Electronic Signatures and Records
You consent to:

  • Use of digital records and electronic signatures as legally binding;

  • Delivery of official notices or documents via digital means.

21. International Use
If you access the Services outside of the United States, you do so at your own initiative and risk. You are solely responsible for compliance with all local laws.

22. Termination of Access
ServEase reserves the right to immediately terminate your access to the Services for any reason, including violation of these Terms or misuse. You may not attempt to re-register without written permission.

23. Limitation of Liability
To the maximum extent permitted by law, ServEase is not liable for:

  • Any indirect, incidental, punitive, or consequential damages;

  • Service delays, disruptions, or miscommunications;

  • Personal injury, property damage, or legal issues arising from any vendor-client relationship.

Our maximum aggregate liability shall not exceed $250 or the total amount paid by you to ServEase in the preceding six months, whichever is lower.

24. Indemnification and Legal Claims
You agree to indemnify and hold harmless ServEase LLC, its affiliates, owners, officers, agents, and partners from any claims, liabilities, legal actions, fines, or expenses arising from:

  • Your use of the Services;

  • Your business activities;

  • Your violation of laws or third-party rights.

25. Dispute Resolution and Governing Law
All disputes—whether with vendors, clients, or ServEase LLC—shall be governed by the laws of the State of New York. The parties agree to first attempt resolution through mediation. If mediation fails, the matter shall be referred to a mutually agreed rabbinical court (Beis Din) in New York within ten (10) days. If no agreement is reached, either party may proceed to civil court in New York.

26. Insurance Requirements
All vendors are required to carry adequate general liability insurance and, where applicable, workers’ compensation insurance. Vendors must:

  • Provide documentation of coverage upon request;

  • Immediately notify ServEase of any changes or lapses;

  • Acknowledge that failure to comply may result in immediate suspension or permanent removal from the platform.

27. Amendments and Notifications
ServEase may amend these Terms at any time. Updates will be sent via email and/or posted on the dashboard. Continued use of the Services after notice constitutes acceptance. Vendors are responsible for staying informed of all policy updates.

28. Attorneys’ Fees and Legal Costs
If ServEase prevails in a legal dispute against you, you shall be responsible for all associated attorney’s fees, filing costs, expert witness expenses, and collection costs.

29. Severability
If any provision of these Terms is held invalid or unenforceable, all other provisions shall remain valid and enforceable.

30. Entire Agreement
These Terms, along with our Privacy Policy and any other written agreements explicitly incorporated, constitute the full agreement between you and ServEase LLC.

31. Contact Information
ServEase LLC
Phone: 817-438-1669
Email: office@serveaseny.com